Independent Research Firm Names KANA a “Leader” in the Magic Quadrant for
CRM Web Customer Service
Evaluation Based on Customer References, Completeness of Vision and Ability to Execute
Sunnyvale, CA -- (Sept 21, 2011 --KANA Software, Inc.
, a world leader...
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Independent Research Firm Names KANA a “Leader” in the Magic Quadrant for
CRM Web Customer Service
Evaluation Based on Customer References, Completeness of Vision and Ability to Execute
Sunnyvale, CA -- (Sept 21, 2011 --KANA Software, Inc.
, a world leader in software solutions for Service Experience
Management (SEM), today announced that it has been recognized as a Leader by Gartner, Inc in the 2011 Magic
Quadrant for CRM Web Customer Service*.
The annual report tracks changes in the web customer service software
markets and analyzes market dynamics.
KANA s evaluation is based on completeness of vision and ability to execute.
"We believe our positioning in the Leaders quadrant is a strong confirmation of KANA s vision.
With Service Experience
Management (SEM), KANA has delivered a category defining solution that gives customer service managers total control
over their service experiences," said James Norwood, CMO of KANA.
"Built on a context-aware service-oriented
architecture (
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