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kanna Ajay

kanna Ajay

CA, United States
 
Member since 3 year(s)
 
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Enhancing the Quality of Email Service by Streamlining the Email Reply Process

Enhancing the Quality of Email Service by Streamlining the Email Reply Process Emails are one of the fastest growing customer service channels that enables companies to trim down their cost. Managing email conversation with customers demands processes that ensure speed, quality and consistency of response at all times as sloppy email... More

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Pub. on Nov. 3rd 2011

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Exemplary Customer Experience with Knowledge Management Software

Exemplary Customer Experience with Knowledge Management Software Every government organization’s objective is efficient delivery of services whether it is concerned with payments, claims management, health care, legal and taxation services or any other public service. However, the organizations are incapable of accomplishing this... More

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Pub. on Nov. 3rd 2011

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Upcoming Webinar The Customer Shouts Back — A Discussion with Emmy Award Winning Ross Shafer

Upcoming Webinar The Customer Shouts Back — A Discussion with Emmy Award Winning Ross Shafer Due to accelerating technology, your customers expectations have changed. They can get their TV, music, shopping, and friends all "on demand" 24/7/365. They expect customer "service" to mean customer "Urgency!" They want what they want -... More

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Pub. on Oct. 31st 2011

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A Resplendent Customer Experience Management Process

A Resplendent Customer Experience Management Process Customer experience is not always pleasant and gratifying. Customers service experience a lot of harassment and frustration when their complaints are not resolved on time or when they are shuffled from one department to other unnecessarily without a definite answer. Irate customers... More

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Pub. on Oct. 28th 2011

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The Importance of Empowering Knowledge Workers at a Call Center

The Importance of Empowering Knowledge Workers at a Call Center Effective customer service at a call center does not just comprise of effectively managing phone calls, but also includes empowering the knowledge workers with the required knowledge. Customer service agents interact with customers directly and they play a vitally... More

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Pub. on Oct. 25th 2011

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Optimizing the Customer Experience with a Robust Knowledge Base

Optimizing the Customer Experience with a Robust Knowledge Base Knowledge management is not merely a technology implementation. It provides the answers to questions and provides guidance on resolving issues as quickly as possible. With an efficient knowledge base customer service representatives are empowered with the necessary... More

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Pub. on Oct. 20th 2011

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Building a Constructive Relationship with Customers

Building a Constructive Relationship with Customers Every customer wants personalized service. They want to be heard and want their feedbacks to be taken seriously. Those who dare to ignore their customers suffer brutally. The internet has provided seamless opportunities for customers to express their concerns vehemently. Every... More

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Adobe PDF document

Pub. on Oct. 20th 2011

Pages: 1

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Enhancing Email Service by Managing the Email Flow Effectively

Enhancing Email Service by Managing the Email Flow Effectively With the volumes of emails are growing tremendously, it has become important to have an email system that is capable of to handling exponential increases in customer inquiries, avoiding backlogs of unanswered requests and unhappy customers. To manage email volume... More

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Pub. on Oct. 12th 2011

Pages: 2

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A Scintillating Rendition with Customer Service Solutions

A Scintillating Rendition with Customer Service Solutions Listening to customers and delivering correct responses is highly essential in a business. A business that does not care to address the concerns of the customers will end up in a disastrous situation. The facilitation of enhanced business communication through the internet... More

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Adobe PDF document

Pub. on Oct. 12th 2011

Pages: 1

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Upcoming Webinar Secrets of Customer Service Leaders – How They Differentiate by Daring to be Different

Upcoming Webinar Secrets of Customer Service Leaders – How They Differentiate by Daring to be Different Today the secret to business success is good customer experience. Customer experience defines customer s perception of your company throughout the interaction life-cycle including pre-sales, purchase and then post-sales support.... More

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Adobe PDF document

Pub. on Oct. 12th 2011

Pages: 1

Views: 1

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100 Publications
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KANA, the leader in Service Experience Management, provides solutions that deliver a customer service experience that successfully balances customer interests with business goals. KANA's clients report double-digit increases in customer satisfaction, increased revenue growth while reducing contact center costs by an average of 20 percent.

KANA Software, Inc.

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