Upcoming Webinar Secrets of Customer Service Leaders – How They Differentiate by Daring to be Different
Today the secret to business success is good customer experience.
Customer experience defines customer s perception of your
company throughout the...
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Upcoming Webinar Secrets of Customer Service Leaders – How They Differentiate by Daring to be Different
Today the secret to business success is good customer experience.
Customer experience defines customer s perception of your
company throughout the interaction life-cycle including pre-sales, purchase and then post-sales support.
Leaders in customer
experience are finding innovative ways to design the customer experience that is aligned with the brand promise and meets the
expectations of their customers.
They are finding innovative ways for cost leadership, service differentiation as well as creating
personalized experiences for their customers.
In order to execute on such customer experience you require alignment between your customer service strategy and delivery
platform.
Join experts, our guest Kate Leggett, Senior Analyst for Forrester Research and James Norwood, Senior Vice President and
Chief Marketing Office for KANA, to learn about the importance of customer experience
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