Upcoming Webinar Is 'Exception' the Norm in Your Business - Adaptive Case Management to the Rescue

Upcoming Webinar Is Exception the Norm in Your Business? — Adaptive Case Management to the Rescue Are your customer service applications rigid and designed to serve limited types of "straight through" processes? How well can you handle the exceptions in... More

Upcoming Webinar Is Exception the Norm in Your Business? — Adaptive Case Management to the Rescue Are your customer service applications rigid and designed to serve limited types of "straight through" processes? How well can you handle the exceptions in the process? What if each case and each call was different? The business environment is becoming increasingly complex. This complexity is created due to multiple products, different SLAs and entitlements, fast changing business conditions and multiple interaction channels. We cannot design applications for all possible combinations, but we can design to manage the unstructured nature of business by creating applications that understand the context and serve contextual UI, knowledge, and processes. To meet the needs of today s customer service standards you need Adaptive Case Management where the Process, UI and Knowledge adapt to the context of the interaction. This supports flexibility, providing a customer experience that s expe Less