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KANA Receives Customer Interaction Solutions
2 pages
Published by
kanna Ajay
KANA Receives Customer Interaction Solutions® Magazine’s
2010 Product of the Year Award
KANA SEM Honored for Exceptional Innovation
SUNNYVALE, Calif.
— April 18, 2011
KANA Software, the world leader in software solutions for...
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KANA Receives Customer Interaction Solutions® Magazine’s
2010 Product of the Year Award
KANA SEM Honored for Exceptional Innovation
SUNNYVALE, Calif.
— April 18, 2011
KANA Software, the world leader in software solutions for Service Experience Management, announced today that
KANA SEM has received a 2010 Product of the Year Award from Technology Marketing Corporation’s (TMC®)
Customer Interaction Solutions magazine, the leading publication covering CRM, call centers,and teleservices since
1982.
For over 13 years, this prestigious award has been granted to companies’ that exhibit the key qualities of vision,
leadership and diligence, providing the highest quality products and services to their customers.
KANA’s Service Experience Management solution allows the opportunity for process managers and leaders in
business to obtain complete control of their service experience.
SEM is web-based and combines service-oriented
architecture (SOA) with KANA’s decade of experience in knowledge m
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