Available online at www.sciencedirect.com ScienceDirect Procedia - Social and Behavioral Sciences 156 (2014) 93 – 97 19th International Scientific Conference; Economics and Management 2014, ICEM 2014, 23-25 April 2014, Riga, Latvia Expression of leaders‘...
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Available online at www.sciencedirect.com ScienceDirect Procedia - Social and Behavioral Sciences 156 (2014) 93 – 97 19th International Scientific Conference; Economics and Management 2014, ICEM 2014, 23-25 April 2014, Riga, Latvia Expression of leaders‘ spiritual intelligence in a context of organizations‘ services quality: a theoretical approach 9LROHWD âLOLQJLHQơa * 6DQGULWD âNơULHQơb a, b .DXQDV 8QLYHUVLW\ RI 7HFKQRORJ\ . 'RQHODLþLR J /7-44029 Kaunas, Lithuania Abstract The paper presents a summarised theoretical background on leaders‘ spiritual intelligence (SI) and the service quality of organization research. SI is the new secular scientific paradigm of spirituality, which addresses fundamental challenges currently faced by businesses, influences all areas of life and provides individuals with the capability of sustainable performance at extraordinary levels. The links between SI and the service quality of organization is explained by the formed the conceptual interaction model
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