Performance Supervisor Daily Recap Date: ______________ To: ______________ From: ______________ Client(s): ___________________________________________________________________________ Communications/Issues/Questions Client (Problems/praise received from...
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Performance Supervisor Daily Recap Date: ______________ To: ______________ From: ______________ Client(s): ___________________________________________________________________________ Communications/Issues/Questions Client (Problems/praise received from client, actions taken or that need to be discussed): Agent (Performance issues/attendance/turnover/staffing needs observed): Other Issues (Technology, communication loops, process improvements, etc.): Productivity Results (SLA numbers met on shift, if not why not?): Quality Results (Number of coaching completed/ Results of coaching sessions/ Training needs):
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