Supervisor Weekly Performance Statistics Recap Weekending Date:_________________________ Campaign:____________________________ To: From: Agent Headcount: Monday Tuesday Wednesday Thursday Friday Saturday Number of Agents Staffed Need Callouts Callout %...
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Supervisor Weekly Performance Statistics Recap Weekending Date:_________________________ Campaign:____________________________ To: From: Agent Headcount: Monday Tuesday Wednesday Thursday Friday Saturday Number of Agents Staffed Need Callouts Callout % Productivity: Client Expectation Performance Summary AVG Handle Time Monday: Tuesday: Wednesday: Thursday: Friday: Saturday: Goal: Goal: Goal: Goal: Goal: Goal: Actual: Actual: Actual: Actual: Actual: Actual: Rev/Hr Monday: Tuesday: Wednesday: Thursday: Friday: Saturday: Goal: Goal: Goal: Goal: Goal: Goal: Actual: Actual: Actual: Actual: Actual: Actual: Quality Issues (complaints, escalated tickets, errant refunds) Monday: Tuesday: Wednesday: Thursday: Friday: Saturday: Goal: Goal: Goal: Goal: Goal: Goal: Actual: Actual: Actual: Actual: Actual: Actual: Quality Metrics: Agents w/ Most Opportunity/Individual Scores Week Total Quality Issues Name: Development Plan G: A: % Coaching Summary: Issues Discussed Refund Percentage Errant Refund %
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