Name: ____________________________________________________Week of: ___________ to ___________ DAILY ACTIVITIES Time Mon ___ Tue ___ Wed ___ Th. ___ Fri ___ 1 Respond to any client issues and follow through with any resolutions to client concerns 2 Check...
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Name: ____________________________________________________Week of: ___________ to ___________ DAILY ACTIVITIES Time Mon ___ Tue ___ Wed ___ Th. ___ Fri ___ 1 Respond to any client issues and follow through with any resolutions to client concerns 2 Check numbers on the campaigns you are responsible for hourly 3 Conduct coaching sessions with agents and team leads 4 Submit weekly reports about performance on your programs (including concerns and recommendations for improvement) 5 Submit weekly reports on the performance of your team 6 Mentor and develop team leads and agents 7 Conduct agent performance reviews and disciplinary actions 8 Communicate issues with programs to client services liaison 9 Communicate scheduling or staffing needs to the site director 10 Participate in client calls and calibration sessions as necessary 11 Always think about and communicate ideas about how to improve performance whether it be people or processes Notes: Daily & Weekly Supervisor Ops Checklist –
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