1 2 3 4 5 6 RDI Performance Evaluation SCALE MONTH SUPERVISOR Individual Monthly AGENT Scorecard Review 5 = EXCELLENT 4 = GOOD 3 = SATISFACTORY 2 = NEEDS IMPROVEMENT 1 = UNACCEPTABLE P = PRODUCTIVITY Q = QUALITY A = ATTENDANCE C = CONDUCT Productivity...
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1 2 3 4 5 6 RDI Performance Evaluation SCALE MONTH SUPERVISOR Individual Monthly AGENT Scorecard Review 5 = EXCELLENT 4 = GOOD 3 = SATISFACTORY 2 = NEEDS IMPROVEMENT 1 = UNACCEPTABLE P = PRODUCTIVITY Q = QUALITY A = ATTENDANCE C = CONDUCT Productivity (score/feedback): KEY DATE COMPLETED SHIFT TIME SITE ASSOCIATE Quality (score/feedback): Attendance (score/feedback): Conduct (score/feedback): Overall (score/feedback/action plan): Associate Feedback: Associate Signature:_______________________________________ Supervisor Signature:________________________________________ Date:____________________ 5 = Exceeds all client SLA's 4 = Meets all client SLA's 3 = Meets all client SLA's 75% of the time 2 = Needs coaching on client SLA's 1 = Does not meet client SLA's 5 = Perfect QA scores 4 = QA scores of 90% or higher 3 = QA scores of at least 80% 2 = QA scores of 80% or below 1 = QA scores of 70% or below 5 = Perfect Attendance with no point accumulation 4 = No unexcused attendance issues 3 = A
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