P Q A C REVIEWED 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 KEY DATE COMPLETED SHIFT TIME SITE CLIENT COMMENTS RDI Performance Evaluation SCALE MONTH SUPERVISOR Monthly AGENT Scorecard 5 = EXCELLENT 4 = GOOD 3 = SATISFACTORY 2 = NEEDS...
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P Q A C REVIEWED 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 KEY DATE COMPLETED SHIFT TIME SITE CLIENT COMMENTS RDI Performance Evaluation SCALE MONTH SUPERVISOR Monthly AGENT Scorecard 5 = EXCELLENT 4 = GOOD 3 = SATISFACTORY 2 = NEEDS IMPROVEMENT 1 = UNACCEPTABLE P = PRODUCTIVITY Q = QUALITY A = ATTENDANCE C = CONDUCT ASSOCIATE NAME 5 = Exceeds all client SLA's 4 = Meets all client SLA's 3 = Meets all client SLA's 75% of the time 2 = Needs coaching on client SLA's 1 = Does not meet client SLA's 5 = Perfect QA scores 4 = QA scores of 90% or higher 3 = QA scores of at least 80% 2 = QA scores of 80% or below 1 = QA scores of 70% or below 5 = Perfect Attendance with no point accumulation 4 = No unexcused attendance issues 3 = Accumulation of points but not to the level of disciplinary action 2 = Point accumulation to the 1st level of disciplinary action 1 = Point accumulation to the level of suspension 5 = Complete compliance with RDI policies & procedures 4 = Period
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