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?There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.? Sam Walton, Founder of Wal-Mart Simon Lucas North Shore ? How to Use our Manners in the Telephone... More

?There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.? Sam Walton, Founder of Wal-Mart Simon Lucas North Shore ? How to Use our Manners in the Telephone Conversations Good manners are good for business, while great manners can set us apart. If we're under stress or in a hurry, it's easy to let our guard down and fail to observe the basics. But if you take a deep breath before you answer the call, good manners can actually get you the results you want - faster. When we answer the phone: Hello ? this is Simon Lucas North Shore, Parts [Service, Sales etc] Department ? you?re speaking with [first name] How can I help you? Caller: Hi, this is [customer?s first name]. How are you? Hi, [customer?s first name]. I am good, thank you, how are you? Caller: I am good, thanks ?.I am calling because?. How we end the call: ?Is there anything else I can do for you today?? Or ?I?m so glad I could help, is Less