Overseas or Domestic: Which 800
Services Are Better?
In the past decade, an increasing number of businesses in the U.
S have been using offshore call centers.
The primary goal of all these businesses is to earn profit by widening their client base...
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Overseas or Domestic: Which 800
Services Are Better?
In the past decade, an increasing number of businesses in the U.
S have been using offshore call centers.
The primary goal of all these businesses is to earn profit by widening their client base worldwide or by
reducing overhead costs.
While it is not easy to achieve the first, the latter is more manageable.
Unfortunately, in trying to save overhead costs, businesses sometimes ally themselves with the wrong
partners, which can result in setbacks.
Why Do Companies Use Call Centers?
One of the main reasons businesses use call centers is to lower labor costs.
Some additional benefits of
using 800 services include:
• Round the clock availability, including holidays and weekends
• Professional, experienced and trained staff
• Versatility allowing customizable accounts
• Saves money by eliminating the need for customer service staff in the office.
When businesses have a partnership with a good call center, they don’t miss out on oppo
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