Offshore vs.
U.
S.
Customer Service Call
Center: Which Option is Right for You?
When you are operating a business, excellent customer service is paramount to building a
reputation and revenue.
One of the most important components of great customer...
More
Offshore vs.
U.
S.
Customer Service Call
Center: Which Option is Right for You?
When you are operating a business, excellent customer service is paramount to building a
reputation and revenue.
One of the most important components of great customer service is
allowing your customers to get in touch with you anytime they need to.
The best way to do this is
to use 800 services or a call center, so customers can reach a live person 24 hours a day.
There are two ways business owners can go when they are using a customer service call center.
Today, the most common option for businesses is using an overseas call center to save money.
The
other option is to use a domestic call center.
Though the benefits of using a call center based in the
U.
S.
take longer to see, in the long run domestic 800 services save businesses time and money.
Benefits of Call Centers
Before breaking down the differences between domestic and foreign call centers, business owners
may want to consider the reason
Less