Basics of Contact Center Services

Cloud Based Auto Dialer Only 1.25¢ per minute & unlimited users Basics of Contact Center Services What is call center? A call center is a physical location where large volumes of calls are handled by an outsourced company. Usually, a centralized office used... More

Cloud Based Auto Dialer Only 1.25¢ per minute & unlimited users Basics of Contact Center Services What is call center? A call center is a physical location where large volumes of calls are handled by an outsourced company. Usually, a centralized office used for the purpose of receiving and transmitting large volume of telephone requests for the purpose of business transactions . Most call centers operate with the help of IVR. An IVR telephone interface is defined as a computer system. Typically, a call center has the ability to handle large volumes of calls simultaneously display and transmit to someone who is qualified to handle the calls. Call centers are used by telemarketing companies, service companies, retailers, mail order catalog; companies need customer support services and other outsourcing services. Most business houses use call centers for various customer services, such as IT- help desk, inbound sales, order processing, order placement, financial support and many other ser Less