IMPLANTAÇÃO DE METODOLOGIA PARA SUPORTE
TÉCNICO COM BASE EM METODOLOGIAS ÁGEIS
Gabriel Antonello Pastoriza <gabipastoriza@uol.
com.
br>
Guilherme Silva Lacerda <guilhermeslacerda@gmail.
com>
Centro Universitário Ritter dos Reis – Faculdade de Informática...
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IMPLANTAÇÃO DE METODOLOGIA PARA SUPORTE
TÉCNICO COM BASE EM METODOLOGIAS ÁGEIS
Gabriel Antonello Pastoriza <gabipastoriza@uol.
com.
br>
Guilherme Silva Lacerda <guilhermeslacerda@gmail.
com>
Centro Universitário Ritter dos Reis – Faculdade de Informática
Rua Orfanatrófio, 555 - Bairro Alto Teresópolis - Porto Alegre – RS
Abstract.
Currently, many companies are improving their infrastructure of IT.
This improvement is necessary because the Information Technology is
increasingly in all sectors of the companies.
In order to succeed with these
changes, it’s important that there is a well structured team that follows the
patterns of work adopted by the company.
This task requires behavioral and
structural changes, but if it’s well applied, it can bring positive results for the
company and for the team.
This article describes a methodology of Technical
support using Agile Methodologies.
Based on the principles of ITIL and
SCRUM, the main objective of this work is to create an own model
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