If you run a business you will know just how important it can be to keep your customers happy – after
all, they do say that ‘the customer is always right’.
However, it can sometimes be a bit tricky to keep
your customers pleased with your services when...
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If you run a business you will know just how important it can be to keep your customers happy – after
all, they do say that ‘the customer is always right’.
However, it can sometimes be a bit tricky to keep
your customers pleased with your services when some of what happens during their transaction is out
of your control.
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For instance, if your business is based online or if you offer delivery for your goods, you might find
that parcels which you send to them once a purchase has been made don’t always reach their
destination.
This, of course, would not be your fault, as it is the delivery company which would be to
blame for parcels going missing while in their service.
Your customers might not see it this way though,
and they might be inclined to say that they deserve to be recompensed for the money they have parted
with.
This could end up losing you money in the long run though, so you should tackle the problem at
hand by in
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