Changes in the IT Infrastructure landscape have
led to massive changes in the needs of the IT
Service Management scene.
A formal help desk,
for example, came only in the late 80s and early
90s.
Client server computing brought a huge
surge in application...
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Changes in the IT Infrastructure landscape have
led to massive changes in the needs of the IT
Service Management scene.
A formal help desk,
for example, came only in the late 80s and early
90s.
Client server computing brought a huge
surge in application portfolios.
Therefore
practically anything and everything could be
computerized.
This further meant that the number
of vendors also grew rapidly and a variety of
services started getting outsourced.
And the
business of IT infrastructure outsourcing soared.
With the growth IT service portfolios, there was an
unprecedented increase in users as well as
service providers.
This ensured that complexities
of IT services grew.
One element in the service
landscape could unknowingly impact the service
from another element.
Thus as the complexity of
IT service management equations grew, the need
to manage those equations for the purpose of
managing the services became even more urgent
and imperative.
For example a growing number of
produ
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