PORTFOLIO GUIDELINE 2
Activity 1: Vocabulary
Quality control and customer service
o Use the words in the box to complete the flow chart.
o We launched the product two years ago
o We have a policy of zero defects so we were surprised when, shortly after
the...
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PORTFOLIO GUIDELINE 2
Activity 1: Vocabulary
Quality control and customer service
o Use the words in the box to complete the flow chart.
o We launched the product two years ago
o We have a policy of zero defects so we were surprised when, shortly after
the launch, we received complaints about the durability and reliability of this
product.
o Because of market feedback, we re-launched the product so that any faults
could be investigated.
At the same time, we withdrew it from sale.
o After extensive tests.
Our engineer identified a fault.
o As a result, they were able to correct the fault and we modified the product
o We tested the product under controlled conditions
o Finally, we recalled the redesigned product in the market
o Unfortunately, it failed due to lack of consumer confidence caused by bad
publicity.
o Complete the sentences below with words and phrases from the box.
Use a
good dictionary to help you.
Quality control
o Quality control involves checking for faults befo
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