User and citizen centricity in a nutshell – bilateral
demands from providers, governments – and us
User centricity and citizen centricity are not only about a proactive paradigm change on the part
of providers and the government; it is about us as...
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User and citizen centricity in a nutshell – bilateral
demands from providers, governments – and us
User centricity and citizen centricity are not only about a proactive paradigm change on the part
of providers and the government; it is about us as individuals as well, what we are actively
willing to do in daily life in the same spirit that we have been preaching our providers and
institutions to incorporate into their culture.
Looking for fundamental change? The present day
scenario is that we get civically active only on voting day.
However, It’s we who have the key
and can bring in the change by committing ourselves to it.
The change expected from organizations and governing bodies that till now have been holding
their data and processes close to their chests, is to open up the flow of data, information and
processes and make it accessible to us, citizens.
What is required right now are transparency and
collaboration along with managerial integrity that exceed political and power
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