Conflict Analysis using an Organizational Justice Model

This paper relates to applying conflict analysis and diagnostic models to grievance and complaint processes. Conflict analysis is critical in achieving successful outcomes within an organization’s grievance or complaint process, and involves two steps:... More

This paper relates to applying conflict analysis and diagnostic models to grievance and complaint processes. Conflict analysis is critical in achieving successful outcomes within an organization’s grievance or complaint process, and involves two steps: Diagnosing the conflict; and then developing a program to fit and address the conflict. Conflict models are an effective way of diagnosing conflict, and an Organizational Justice Model is used to example their application within an organisational setting. Less