TeleFactionwasthebestmatchbothtechnicallyandanalyticallywith
easyintegrationandstronganalyticsthroughtheuseofthereports.
Theyconstantlyprovideuswithusableinsightsforimprovements.
SørenAhrensberg,CopenhagenMunicipality
CallRecording...
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TeleFactionwasthebestmatchbothtechnicallyandanalyticallywith
easyintegrationandstronganalyticsthroughtheuseofthereports.
Theyconstantlyprovideuswithusableinsightsforimprovements.
SørenAhrensberg,CopenhagenMunicipality
CallRecording
goCaptureCallRecordingprovidesarobustandproven
solutiontorecordinteractionsinthecontactcenterand
backofficetomitigaterisksondisagreements,establish
fullcompliancetobothinternal&externalcompliance
requirementswhilereducingliabilityandloss.
BusinessDrivenRecording
ProofisoftennecessarytoarbitrateandresolvecustomerdisProofisoftennecessarytoarbitrateandresolvecustomerdisagreements.
Havingaccesstocallrecordingscanprovideyou
withthenecessaryfactsyouneedtoquicklyarbitrateandresolvedisagreements.
goCaptureCallRecordingprovidesafasttracktosuccess
whileimprovingtheoverallqualityofyouroperation.
Simple
businesspolicy-drivenrulesenableyoutodefinethoseinteractionsyouareinterestedinrecording,capturebothcalland
agentscreenifneeded,definetheperiodyouwishtoretain
thereco
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