Knowledge Base and Knowledge Base Software
What is Knowledge Base?
Wikipedia defines knowledge base as, “.
.
.
.
a special kind of database for knowledge management,
providing the means for the computerized collection, organization, and retrieval of...
More
Knowledge Base and Knowledge Base Software
What is Knowledge Base?
Wikipedia defines knowledge base as, “.
.
.
.
a special kind of database for knowledge management,
providing the means for the computerized collection, organization, and retrieval of knowledge.
”
A knowledge base is a dynamic database of information.
It is used as a tool for knowledge
management, for gathering information, segregating the information into appropriate categories, and
making it easily available for a person looking for the relevant information.
A knowledge base is very commonly used as a tool in Customer Relationship Management.
It is an
integral part of the Customer Service provided by any business.
Data is made available to customers
who can search for the information they require.
This allows them to find what they want without
having to contact a person at the business.
When this happens, it saves the time of both the customer
and the customer support staff.
It cuts-down the response time for
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