Features of phone-based customer service over social media-based
customer service
While it is true that technology has made it less complicated for everyone to connect, it has also
somehow detached people from one another.
Rather than personal meetings,...
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Features of phone-based customer service over social media-based
customer service
While it is true that technology has made it less complicated for everyone to connect, it has also
somehow detached people from one another.
Rather than personal meetings, business owners
resort to online calls.
And now, even telephone calls are used much less for professional
communication.
Twitter, one of the most widely utilized social media sites nowadays, has even reinvented
customer service by replacing 800 phone numbers.
Clients simply have to “follow” a business’s
Twitter account, and they will log their customer concerns by “tweeting”.
Certainly it really is
helpful, convenient and simple, but it has drawbacks too.
Moreover, 800 phone numbers have
not stopped helpful, convenient and effortless.
Look at the advantages of phone-based
customer service over social media-based customer service:
• More personal.
800 phone numbers are clear signs that businesses nonetheless value their
clients.
Less
