Kwik Fit Financial Services Drives up
Contact Centre Customer Service
With dynamic and successful contact centres in Uddingston in
Lanarkshire and Birmingham in the West Midlands, Kwik Fit
Financial Services has more than 1000 employees and handles
over 10...
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Kwik Fit Financial Services Drives up
Contact Centre Customer Service
With dynamic and successful contact centres in Uddingston in
Lanarkshire and Birmingham in the West Midlands, Kwik Fit
Financial Services has more than 1000 employees and handles
over 10 million customer interactions each year.
Kwik Fit Insurance has differentiated itself in the highly
competitive insurance market by consistently delivering the
highest standard of customer service.
This approach has
resulted in numerous awards including the Insurance
Times Awards, National Business Awards and the National
Training Awards.
The Challenge
However, as the business has continued to grow, along with
the number of interactions handled by the contact centre, it has
been an increasing challenge to maintain the rigorous quality
standards across the operation.
Kwik Fit Insurance wanted to implement an effective interaction
recording solution that would capture all calls into the contact
centre to achieve compliance with reg
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