Airbnb announced a $50,000 insurance policy and the formation of a 24/7 customer
support hotline Monday after two users recently said their use of the company?s
travel services had left them the victims of vandalism and theft.
Up to this point, Airbnb ? a...
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Airbnb announced a $50,000 insurance policy and the formation of a 24/7 customer
support hotline Monday after two users recently said their use of the company?s
travel services had left them the victims of vandalism and theft.
Up to this point, Airbnb ? a website that connects travelers with people who are
willing to host travelers ? had been on a hot streak: It had landed high-profile
celebrity and tech investor Ashton Kutcher as an advisor, as well as a funding
round of $112 million, which valued the company at $1.
3 billion.
In June, an San Francisco Airbnb user identifying herself as E.
J.
said on her
personal blog that a person who rented her apartment on the website had trashed her
home and stolen her jewelry, some cash and electronics, among other things.
E.
J.
followed up that post with one Thursday accusing Airbnb of trying to get her to
remove her original blog post as well as neglecting to help her recover from the ?
nightmare? of a situation.
Another Airbnb user, Troy
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