HCL Ensuring Smooth IT for the World’s Leading Brokerage
Firm
HCL has built strong, innovative IT solution for the company to save costs
About the Customer:
The customer is one of the largest online brokerage firms in the world with 4,000 employees and
is...
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HCL Ensuring Smooth IT for the World’s Leading Brokerage
Firm
HCL has built strong, innovative IT solution for the company to save costs
About the Customer:
The customer is one of the largest online brokerage firms in the world with 4,000 employees and
is rapidly growing its presence in the emerging markets.
Challenges:
Burgeoning cost of its operations
Distributed processes, tools and service delivery framework
No consistency of SLA’s
Higher risk to operations due to disruptions in the existing IT framework
Lack of a solution which could increase the flexibility and responsiveness to the
customer
Lack of scalable solution to take care of both peaks and downturns.
Key Reasons Behind Selecting HCL as an IT Partner:
Leveraging HCL’s thought leadership and domain knowledge
Rich experience in the industry
Established senior management relationships
Flexibility and transparency
Nullifying the “incumbent vendors”.
The HCL Solution:
Automated SLA reporting in crystal reports
MAC admin team
Less
