Upcoming Webinar - What if Any Agent Could Handle Any Call?
Like all dedicated employees, agents just want to do their job well.
But with rising complexity and disconnected technologies agents
have to work with, it s a losing battle.
Customer service...
More
Upcoming Webinar - What if Any Agent Could Handle Any Call?
Like all dedicated employees, agents just want to do their job well.
But with rising complexity and disconnected technologies agents
have to work with, it s a losing battle.
Customer service managers, here s something for you to think about:
• What if your agents could follow the right process, just as you had envisioned it?
• What if your agents didn t have to alt_tab through 15 applications on their desktop?
• What if your agents didn t need to use post-it notes and index cards?
• What if you didn t have to spend months and months on training agents?
• What if every agent could be your best agent?
Join this webinar to learn how you can Guide your agents every step of the way – put them on the path to success by giving them a
clear view of their next steps, whatever direction a customer call takes.
Presenter
Date & TimeDate: May 18, 2011/ Time: 10:00 AM PST / 1:00PM EST
PresentersMitch Kramer is an analyst and consultant
Less
