Webinar on Transforming Contact Centers: Best Practices from the Trenches
Your service reps are in the front lines of your business.
The problems they should be solving are the problems your customers are
having.
But too often agents spend the bulk of...
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Webinar on Transforming Contact Centers: Best Practices from the Trenches
Your service reps are in the front lines of your business.
The problems they should be solving are the problems your customers are
having.
But too often agents spend the bulk of their time "alt-tabbing" through outdated tools and searching rigid Intranets for
information while customers wait.
Join us for a one-hour webinar to find out how these challenges, among others, can be addressed
through an adaptive desktop for agents.
On this live event, you ll learn how three KANA customers have dramatically improved their agents workflow-and, ultimately, service
quality-by deploying adaptive agent desktops in their contact centers.
Join us for this complimentary event to learn:
1.
Common application challenges in contact centers
2.
How leading enterprises have transformed their contact centers with adaptive desktops
3.
How an adaptive desktop can make operations more efficient and agents more productive
4.
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