Enhance User Experience with Adaptive Agent Desktop
Too often, agent’s waste time hunting for answers to customers’ query and many a time come
up with the wrong answer.
Hence there is definitely a need to enhance the customer’s service
experience.
You...
More
Enhance User Experience with Adaptive Agent Desktop
Too often, agent’s waste time hunting for answers to customers’ query and many a time come
up with the wrong answer.
Hence there is definitely a need to enhance the customer’s service
experience.
You need agents to provide the best possible resolution in the shortest amount of
time.
Challenges faced by customer service agents are:
• Increase customer satisfaction with faster, more consistent service.
• Reduce call time and escalations.
• Shorten the time-to-effectiveness.
You need the right software solution that can fit into your current eservice environment and
integrate with enterprise systems and agent desktops that produces a highly targeted,
appropriate response to each inquiry.
And with flexible options for on-premise or managed
services implementation, offers a truly effective solution for delivering exceptional customer
service while meeting the staffing, budget, and infrastructure needs of your organization.
The Adap
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