Excellent Customer Service with Service
Experience Management
IT organizations are constantly at work trying to integrate siloed business applications in order to
enable efficiencies for generating quick and effective responses to the needs of the...
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Excellent Customer Service with Service
Experience Management
IT organizations are constantly at work trying to integrate siloed business applications in order to
enable efficiencies for generating quick and effective responses to the needs of the business.
Generally these integrations are implemented from point to point.
As the need for integrating
applications is increasing, the landscape is becoming more complex.
The tendency toward
fragility is becoming more prominent in applications and also increasing the costs of maintaining
these integrations.
With massive backlogs and integration processes being costly and time-consuming, only urgent
and critical projects are tended to.
This affects many important integration issues that are never
addressed leading to poor customer experience and lower profits.
Easily Integrate Applications via Web Services
The need for custom-coding to application specific APIs is completely eliminated as SEM
(service experience management) leverages st
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