Optimizing the Customer Experience with a Robust Knowledge Base
Knowledge management is not merely a technology implementation.
It provides the
answers to questions and provides guidance on resolving issues as quickly as possible.
With an efficient...
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Optimizing the Customer Experience with a Robust Knowledge Base
Knowledge management is not merely a technology implementation.
It provides the
answers to questions and provides guidance on resolving issues as quickly as possible.
With an efficient knowledge base customer service representatives are empowered with
the necessary information to resolve issues with better speed, accuracy and consistency.
The right knowledge management technologies ensure that customer service software
have access to the essential information at the right time.
It is necessary that knowledge
management has to be viewed as part of the vision for optimizing the overall customer
experience and empowering the support organization.
A Robust Knowledgebase for a Good Customer Experience
Knowledgebase content needs to be focused and developed with awareness so that it
ensures that it can be easily found and used.
Content that delivers maximum benefit
can be produced by knowing the actual users of the necessa
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