IT Service Management Software – Gearing up for Global Challenges
The aggressiveness competitive business environment has given rise to expansion of business and globalization.
Further with increase in customer base, enterprises are also challenged to meet...
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IT Service Management Software – Gearing up for Global Challenges
The aggressiveness competitive business environment has given rise to expansion of business and globalization.
Further with increase in customer base, enterprises are also challenged to meet in the demands of a variety of
customers.
Enterprises thus make use of the innovations in technology for a continuous upgrading of IT
infrastructure.
However, with major investments in IT, enterprises also face further challenges.
These include the ability to deliver quality IT services aligned to business goals, improved service efficiency
within budge limitations, maximum return-on-investment and the ability to synchronize people, process and
technology.
However, to overcome these challenges the enterprises moved away from a technology oriented IT
management to a more service-oriented one.
In an attempt to bring this change, enterprises have realised the value of managing IT along the business
necessities.
Business houses, i
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