Enhance Consistency, Efficiency, and Excellence with ITSM Software
Today IT service management (ITSM) is necessary to keep the wheels of business running easy and smooth.
The huge
challenges faced by enterprises in managing the introduction of systems into...
More
Enhance Consistency, Efficiency, and Excellence with ITSM Software
Today IT service management (ITSM) is necessary to keep the wheels of business running easy and smooth.
The huge
challenges faced by enterprises in managing the introduction of systems into production, such as preparing business
and IT, and creating and executing test plans are no more issues with ITSM.
The concept of ITSM took shape with the
realization that focusing on quality rather than quantity can make a huge difference.
Unlike the technology-centered
approaches that dominated the IT scene, ITSM is a process-focused approach that concentrates on improving
relationship with customers.
Thus, holistically ITSM is like any other process improvement movement such as TQM,
Six Sigma, business process management, CMMI, ISO 27000, TOGAF and so on.
ITSM is based on the U.
K.
s the Information Technology Infrastructure Library (ITIL) framework.
ITIL is a set of
practices for IT service management (ITSM) that provides
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