IT Help Desk Software for Effective Service Request Management
A help desk is “a single point of contact for users to receive help on computer issues.
” Setting up an IT help desk
function is very important in today’s highly competitive and volatile...
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IT Help Desk Software for Effective Service Request Management
A help desk is “a single point of contact for users to receive help on computer issues.
” Setting up an IT help desk
function is very important in today’s highly competitive and volatile business environment since a minor malfunction
can affect business continuity leading to the loss of an enterprise’s hard earned reputation.
Those enterprises that
fail to put up an effective help desk solution are found to endure increased costs due to staff turnover, work
disruption, and lost business.
Help desks are highly essential since it not only helps to fix problems but also prevents
problems from happening.
Today employees face issues that are minute errors to major failures.
Some of these can be fixed by the employees
themselves but some issues require technical expertise to fix it.
Hence, enterprises must deploy IT help desk
software for effective service request management.
The following are some of the features of best o
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