Benefits and Features of ITSM as a Single Solution Offering
An IT Service Management (ITSM) Studio ideally offers a workflow based configurable global platform for
implementing ITSM processes distributed over multiple geographic locations and across...
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Benefits and Features of ITSM as a Single Solution Offering
An IT Service Management (ITSM) Studio ideally offers a workflow based configurable global platform for
implementing ITSM processes distributed over multiple geographic locations and across multiple
organizations, accessed 24x7 over the Web.
ITSM is available as both On-Premise and Software as a
Service (SaaS) offering.
Some salient features of a successful ITSM are
Customizable Workspace:
The workspace is available with industry-standard components of ITSM and are defined with a set of
standard attributes (ITIL v3 compliant), which a user can change as per his/her business needs.
Process Automation:
Processes are managed by the built-in process automation workflow engine.
The workflow of all
transactional entities-Service Request, Incident, Problem and Change- are automated and task-based,
eliminating the risk of human error associated with manual intervention.
End-to-End Traceability:
Traceability is an advanced ITSM fe
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