The ITSM solutions
Currently most business services require IT to ensure best ways of offering and achieving customer
satisfaction.
IT service enterprises often face challenges such as delivering quality IT services aligned to
business goals, improving...
More
The ITSM solutions
Currently most business services require IT to ensure best ways of offering and achieving customer
satisfaction.
IT service enterprises often face challenges such as delivering quality IT services aligned to
business goals, improving service efficiency within a given budget, maximizing return-on-investment
(ROI) and synchronizing people, process and technology.
To overcome these challenges, enterprises
looked at shifting focus from their ‘technology-oriented IT management’ strategies to ‘service-oriented IT
management.
’ This shift also resulted in enterprises recognizing the importance of managing IT and their
business requirements in such a way that enhanced services can be guaranteed with optimum
investment on resources (people), workflow (process), and IT infrastructure (technology).
‘Serviceoriented IT Management’ is popularly known as – IT Service Management (ITSM).
The ITSM methodology ensures greater visibility into IT operations and functional services an
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