Deploying Efficient Help Desk Solutions

Deploying Efficient Help Desk Solutions The help desk can have a greater dimension than a mere reactive crisis centre coping with the concerns encountered by the consumers. It has the potential to be used as a predictive and diagnostic tool, functioning as... More

Deploying Efficient Help Desk Solutions The help desk can have a greater dimension than a mere reactive crisis centre coping with the concerns encountered by the consumers. It has the potential to be used as a predictive and diagnostic tool, functioning as a nexus of data and interaction. With the ever increasing IT system complexities, the rising expectations and demands of the end user today the help desk has reached a crucial point of its development rather than just getting stagnated in a “technology-oriented” phase. There were many definitions of IT help desk solutions by various IT analysts and authors. One of them is it being an accessible service point which will offer on-demand service, data or action to help the user in conducting IT associated tasks. Apart from this basic definition, the role of the help desk is generally extended to that of only a technology facilitator, attained by the analysis and collation of data at the help desk to manage end-user technology proac Less