Service Request Management and Change Management
in Kovair ITSM
Service Request Management
Think of service request management with a number of forms (which are actually
Internet pages) as providing the facility to record wide array of requests.
It will...
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Service Request Management and Change Management
in Kovair ITSM
Service Request Management
Think of service request management with a number of forms (which are actually
Internet pages) as providing the facility to record wide array of requests.
It will
not create any confusion to service requester and service provider, unless they
are allowed to navigate through disparate locations, and the requests based on
their types are managed through disparate work flows.
The challenge for IT
service organizations is to improve the service operations and delivery through a
standardized process of ‘request fulfillment.
’ With the introduction of Service
Catalog and automation of request fulfillment, this application has become more
Customer–focused and streamlined.
Service Catalog is a list of services (Business
Services and Technical Services) that IT service organization provides to its
customers.
In other words, it is just an articulation of services.
Highlights of Service Request Managem
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