LEONARD BAXTER
324 Goldenrain Ave, Fremont, California 94539 • 510-621-3419 • Leonard@LeonardBaxter.
com
DESKTOP SUPPORT ANALYST
Technically skilled and highly motivated professional with ability to provide top-notch technical support and...
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LEONARD BAXTER
324 Goldenrain Ave, Fremont, California 94539 • 510-621-3419 • Leonard@LeonardBaxter.
com
DESKTOP SUPPORT ANALYST
Technically skilled and highly motivated professional with ability to provide top-notch technical support and
troubleshooting to users across multiple locations.
Analyze existing software and hardware to recommend
appropriate upgrades and replacements using cutting-edge products.
Possess exceptional ability to communicate
with diverse individuals to gather detailed information related to hardware and software errors; accurately determine
solution and prepare comprehensive documentation.
AREAS OF EXPERTISE:
• Installation / Configuration / Deployment
• Hardware / Software Troubleshooting
• Superior Communication Abilities
• Backup / Recovery Procedures
• User Training / Technical Support
• Technical / Tracking Documentation
• Cross-functional Team Collaboration
• Network Administration / Maintenance
TECHNICAL PROFICIENCIES
Certificatio
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