This book was originally written to accompany a training course for people involved in support work. It's directed at people with the imagination and creativity to recognise that 'how we've always done things around here' isn't a good guide to good...
More
This book was originally written to accompany a training course for people involved in support work. It's directed at people with the imagination and creativity to recognise that 'how we've always done things around here' isn't a good guide to good practice. It looks at power, service design, individuality, and even Russian nesting dolls and what makes a good doctor or dentist. I hope you find it useful.
Less
