Structured Knowledge Transfer for a Continuous
Organisational Development: Methodology in Theory
and Praxis
Benno Ackermann
(Credit Suisse, IT Private Banking Methodologies, Lessingstrasse 3, 8070 Zurich, Switzerland
benno.
ackermann@credit-suisse.
com)...
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Structured Knowledge Transfer for a Continuous
Organisational Development: Methodology in Theory
and Praxis
Benno Ackermann
(Credit Suisse, IT Private Banking Methodologies, Lessingstrasse 3, 8070 Zurich, Switzerland
benno.
ackermann@credit-suisse.
com)
Abstract: An internally developed knowledge transfer methodology ensures at Credit
Suisse that irreplaceable know-how (implicit and explicit) remains within the firm –
even when keypersons leave, e.
g.
retirement, internal job mobility, extended absence
or general leaving.
The methodology tested in theory and in praxis was developed by supporting over
80 keypersons and became part of the organisation in 2008.
By covering general
aspects of knowledge transfer as well as enhancing the human capital development in
the business, the methodology provides a basis for organisational development: Due
to transparent tasks and functions efficient and sustainable changes are possible.
Keywords: KNOWLEDGE TRANSFER, ORGANIZATIONAL DEVELOPMENT,
S
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