ShoreTel Version 9 Personalized Call Handling Options
Call Handling modes has always been one of ShoreTel’s most popular user features.
The
concept is simple: define how you want the system to process an incoming phone call to
your desk in case you are...
More
ShoreTel Version 9 Personalized Call Handling Options
Call Handling modes has always been one of ShoreTel’s most popular user features.
The
concept is simple: define how you want the system to process an incoming phone call to
your desk in case you are “out of the office”, “in a meeting” or “sitting at my desk”.
Before ShoreTel, the company receptionist would have the responsibility of putting a
caller on hold, calling your extension, finding out you are away from you desk and then
asking the caller if they want to leave a message.
For me the most exciting aspect of the
ShoreTel Call Handling modes is the fact that the Operator no longer has to be
responsible for call deposition.
The Operator plays the role of greeting and salutation,
but now each ShoreTel extension user can create their own call flow eliminating the
requirement that Operator stay with the call until the very end.
Typically the message
acquisition and retrieval functions kick in if you are away from you extension,
Less
