The ShoreTel Workgroup Monitor Kicks Butt
As you can tell from our video library and blogs, we are very excited supporters of the
ShoreTel Contact Center! You can not find a more feature rich or cost effective solution
to call routing, email routing and web...
More
The ShoreTel Workgroup Monitor Kicks Butt
As you can tell from our video library and blogs, we are very excited supporters of the
ShoreTel Contact Center! You can not find a more feature rich or cost effective solution
to call routing, email routing and web collaboration! To be fair, however, ShoreTel
has always been ahead of the curve with “call center” like functionality.
Out of the
box, the ShoreTel IPBX has an amazing set of features that can fit just perfectly in the
small “call center” model.
It may be easy to define the difference between a “call
center” (i.
e.
phone calls only) and a “contact center” (i.
e.
voice, email and chat); but it is
much harder to differentiate a “workgroup” from a true “call center.
ShoreTel clearly
believes there is a definable difference and for that reason has always had an impressive
call routing option humbly named the “Workgroup”.
Not the “call center” but the
“Workgroup”! Going way beyond simple ”station hunting”, the ShoreTel “Workgroup”
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