How to create ShoreTel AA and ECC audio Files!
You can hardly install a Automated Attendant with out creating the Audio files! If you
have looked at any of our videos on setting up the ShoreTel Enterprise Contact Center,
you know that we urge you to create...
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How to create ShoreTel AA and ECC audio Files!
You can hardly install a Automated Attendant with out creating the Audio files! If you
have looked at any of our videos on setting up the ShoreTel Enterprise Contact Center,
you know that we urge you to create all of your audio files before you start setting up your
Contact Center Services! Making recordings should be easy enough, but ShoreTel wants to
have the wav file in a specific format: CCITT-mulaw, 8Khz, 8bit Mono.
This is easy enough
to create with something as simple as the standard Microsoft Sound Recorder, but the default
wav format is some other format and you will need to “save as” clicking on the format change
option!
There are actually three other strategies for recording voice prompts in the native ShoreTel
format.
Early versions of ShoreTel provided for a “preference” extension, used by the
System administrator to indicate which phone would be used for making recordings.
The
System Administrator would set a specific phon
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