“Call flow” the callers experience when reaching your business!
Having managed 1000’s of telephone system deployments over my career, one subject
continues to be the project “speed bump”.
You might think that the core issues of
network configuration, WAN...
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“Call flow” the callers experience when reaching your business!
Having managed 1000’s of telephone system deployments over my career, one subject
continues to be the project “speed bump”.
You might think that the core issues of
network configuration, WAN traffic planning, QOS and DHCP services might be the issues
that cause a phone system deployment to go “sideways”, but you would be wrong.
Those
issues clearly need to be defined, planned, developed and tested, but we always seem to get
the technical issues worked out.
The speeds and feeds, the duplex and the QOS always
seem to become clear and the system deployment is executed as planned.
I am a big fan of
incremental, process improvement every day, every step of the way!
The area that always seems to require the most post cut support, however, is not the
technical area.
It is the User Group area in general and the entire subject of “call flow” in
particular that needs more up front planning to assure a successful “go live”.
Whe
Less
