ShoreTel EnhancedWorkgroup Services
Historically, there were three services in the ShoreTel architecture that were no distributed
to other servers.
To over simplify, this meant that if the HQ server (read primary server)
was unavailable, the services that...
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ShoreTel EnhancedWorkgroup Services
Historically, there were three services in the ShoreTel architecture that were no distributed
to other servers.
To over simplify, this meant that if the HQ server (read primary server)
was unavailable, the services that were not distributed would not function.
The three
services were Route Points, Account Codes and Workgroups.
For example, if a user group
was set to “forced” account code verification and the server was unavailable, that service
would fail and the effected user would not be able to place a call.
Like wise, if the HQ
server were unavailable, Workgroup services would fail.
( The “best practice’ deployment
strategy was to backup a Workgroup with a “hunt group” given that the HG ran on a switch
and not a server, it would continue to function in this scenario.
Calls targeting agents in a
Workgroup would fail over to a hunt group that would target the same list of agents).
ShoreTel has steadily progressed the distribution of these se
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