ShoreTel Route a Call based on Area Code or Mood?
Maybe we could use ShoreTel “Call handling modes” to get the job done? Features like
“Personal Operator” and “Find/Follow Me” are offered to callers once they are in your
Voice message box and they can be...
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ShoreTel Route a Call based on Area Code or Mood?
Maybe we could use ShoreTel “Call handling modes” to get the job done? Features like
“Personal Operator” and “Find/Follow Me” are offered to callers once they are in your
Voice message box and they can be very useful by offering callers options beyond
leaving a message at the beep! Call handling modes, however, can only be applied after
the call is answered! What is required in the application described above, is the ability to
manipulate a “ringing” telephone call and redirect that call before the call is answered.
So
how would you route a call based on the callers Area Code?
ShoreTel has a new feature entitled “personalized call handling”.
This is a powerful
feature that can be used to manipulate a phone call before it is answered.
You can route a
call based on a number of conditions including a “phone number match”, the fact that you
are already on the phone, based on the number the caller dialed or DNIS and even by the
time of da
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