Log Blog – Debugging ShoreTel Voice Mail with vmail.
log
We should probably do several blogs on logs! Logs to an engineer are like finger prints
to a cop! Both professionals need to play “detective” and gather all the hints they can in
an exhaustive effort...
More
Log Blog – Debugging ShoreTel Voice Mail with vmail.
log
We should probably do several blogs on logs! Logs to an engineer are like finger prints
to a cop! Both professionals need to play “detective” and gather all the hints they can in
an exhaustive effort to figure out what went wrong! Logs always have interesting
information, written cryptic ally but useful none the less.
Recently we had to solve the
case of the “missing message notification” and that sent us deep into Vmlogs.
The
problem statement was that a message left in a voice mailbox was suppose to notify a cell
phone when the message was marked urgent.
The client reported that this was not
happening .
So how do you go about debugging this issue?
ShoreTel gathers log information and stores them in a specific data folder.
The logs
folder is contained in the X:\Shoreline Data folder on both your ShoreTel HQ server and
your Distributed Voice Mail Servers.
This folder is a critical component in any disaster
recovery plan as
Less
