INDICADORES DE QUALIDADE E PRODUTIVIDADE PARA UMA
GQT NO SERVIÇO DE TRANSPORTE URBANO
Archimedes Azevedo Raia Junior
UNIVERSIDADE FEDERAL DE SÃO CARLOS-UFSCar
Departamento de Engenharia Civil-DECiv E-mail: raiajr@power.
ufscar.
br
Programa de Pós-Graduação...
More
INDICADORES DE QUALIDADE E PRODUTIVIDADE PARA UMA
GQT NO SERVIÇO DE TRANSPORTE URBANO
Archimedes Azevedo Raia Junior
UNIVERSIDADE FEDERAL DE SÃO CARLOS-UFSCar
Departamento de Engenharia Civil-DECiv E-mail: raiajr@power.
ufscar.
br
Programa de Pós-Graduação em Engenharia Urbana-PPGEU
Via Washington Luis, km 235 Cx.
P.
676 http://www.
ufscar.
br/~deciv
13565-905 – SÃO CARLOS – SP Fone (016) 2608262 R.
229 Fax (016) 2608259
ABSTRACT
The objective of this theoretical paper consists, initially, in presenting a reflection of the quality and
productivity transportation, its evolution and its measures.
In a complementary way and supported by
bibliographical research, to present proposition of quality and productivity indicators for the urban public
transportation operation area by bus.
Among the researched literature the group of indicators that was shown
more adapted for the current reality of the companies it was proposed it by the Quality and Productivity
Commission of The National Publi
Less
